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About your Pineapple Experience

  Please arrive 15 minutes prior to your appointment time.

  Our schedule is designed to permit the correct time needed for your services. Please help us by being on time.

  Late arrivals will not receive extension of scheduled appointments.

  A 50% deposit is required to save a reservation on spa packages or multiple services. Should cancellation be necessary, please call minimum of 24 hours in advance or your 50% deposit cannot be refunded.

  If a medical condition exists or if you are pregnant, check with your health care provider prior to services.

  Like life, prices are subject to change.

  We love children, however we are unable to accommodate them during your visit.

  Please help us maintain the serenity of the spa by muting cell phones and pagers.

  All sales are final, no refunds or returns.

  There is a $25.00 fee for all return checks.

About your Spa Experience

To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

AS A SPA GUEST, IT IS YOUR RESPONSIBILITY TO:

1. Communicate your preferences, expectations and concerns;

2. Communicate complete and accurate health information and reasons for your visit;

3. Treat staff and other guests with courtesy and respect;

4. Use products, equipment and therapies as directed;

5. Engage in efforts to preserve the environment; and

6. Adhere to the spa’s published policies and procedures.

AS A SPA GUEST, YOU HAVE THE RIGHT TO:

1. A clean, safe and comfortable environment;

2. Stop a treatment at any time, for any reason;

3. Be treated with consideration, dignity and respect;

4. Confidential treatment of your disclosed health information;

5. Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures;

6. Ask questions about your spa experience; and

7. Information regarding staff training, licensing and certification.


Officially endorsed and prepared in partnership by: International SPA Association and Resort Hotel Association.

Pineapple Day Spa
Pineapple Center  35 Boniface Drive  Pine Bush, New York  12566
(845) 744-3039  relax@pineappledayspa.com
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Last modified: March 11, 2008